The recall is to reset and update the eCall system governing the vehicle’s eCall SOS feature. All work carried out will be free for customers.
In case of an accident, the Sorento’s eCall system normally transmits the vehicle identification number (VIN) to the emergency call centre. However, if an airbag were to be deployed in one of the affected vehicles the VIN would not be transmitted. Kia dealers can reset the eCall system so that the VIN is transmitted accurately when appropriate.
Kia is not aware of any injuries or accidents caused by this issue. Owners with affected vehicles will be contacted to arrange an appointment at their nearest Kia dealership for the reset work to be completed.
Customers with questions may contact Kia Customer Services on 08000 158757 or by emailing firstname.lastname@example.org.
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